Help & Info

Help & Information

Here you’ll find answers to common questions about shopping, payments, delivery, returns, and account support.

If you need further assistance, our support team is always ready to help.

How to Shop on Tenz Store

  1. Browse products by category or use the search bar

  2. Select a product and add it to your cart

  3. Proceed to checkout and provide delivery details

  4. Choose your preferred payment method

  5. Confirm your order

 

You’ll receive confirmation once your order is successfully placed.

Payment Methods

We offer secure and convenient payment options, which may include:

  • Mobile Money

  • Bank Transfer

  • Card Payments (where available)

  • Cash on Delivery (for selected locations)

 

Available payment methods will be shown at checkout.

Order Tracking

Once your order has been processed, you may receive updates via SMS, email, or your account dashboard (if applicable).

 

For order status inquiries, contact our support team with your order number.