Tenz Store is an online e-commerce platform operating in Zambia, offering a variety of products including electronics, fashion, home items, and more.
By using this website, you agree that:
You are at least 18 years old or using the site under adult supervision
You will use the website for lawful purposes only
You will not misuse, copy, or attempt to harm the website or its users
We reserve the right to suspend or terminate access if these terms are violated.
To access certain features, you may be required to create an account. You are responsible for:
Providing accurate and complete information
Keeping your login details secure
All activities that occur under your account
Tenz Store is not responsible for unauthorized access caused by user negligence.
Placing an order constitutes an offer to purchase
Orders are confirmed only after payment is successfully processed
We reserve the right to cancel or refuse any order at our discretion
Accepted payment methods will be displayed at checkout.
Delivery times are estimates and may vary based on location
We aim to deliver products safely and on time across Zambia
Tenz Store is not responsible for delays caused by third-party couriers or unforeseen circumstances
Returns and refunds are subject to our Return & Refund Policy.
Products must meet eligibility conditions to qualify for returns or exchanges.
All content on this website — including text, images, logos, and designs — is the property of Tenz Store or its licensors and is protected by applicable laws.
You may not copy, reproduce, or distribute any content without written permission.
If you submit reviews, comments, or other content:
You grant Tenz Store the right to use and display such content
You confirm that your content does not violate any laws or third-party rights
We reserve the right to remove inappropriate content.
Tenz Store shall not be liable for any indirect, incidental, or consequential damages arising from:
Use or inability to use the website
Product delays or unavailability
Technical errors or interruptions
Use of the website is at your own risk.
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
We may update these Terms of Use at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.
These Terms of Use are governed by and interpreted in accordance with the laws of Zambia.
If you have questions about these Terms of Use, please contact us through our website or customer support channels.
Your privacy is important to us. When you use Tenz Store, we may collect personal information such as your name, phone number, email address, delivery address, and payment-related details.
This information is collected to:
Process and deliver your orders
Communicate with you about purchases and support
Improve our website and services
Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties. Any information shared with service providers (such as payment processors or delivery partners) is used strictly to complete your order.
For more details on how we collect, use, and protect your data, please refer to our Privacy Policy.
Tenz Store uses cookies and similar technologies to enhance your browsing experience.
Cookies help us to:
Remember your preferences and cart items
Improve website performance and functionality
Analyze traffic and usage patterns
By continuing to use our website, you consent to the use of cookies. You can control or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online platform can guarantee complete security.
You may request to:
Access, update, or correct your personal information
Request deletion of your data, subject to legal obligations
Requests can be made through our customer support channels.
